Arabian Wanderers Privacy Policy  

Arabian Wanderers FZCO (“Arabian Wanderers”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit https://www.arabianwanderers.com, communicate with us, make a booking, join one of our trips, or otherwise use our services.

Arabian Wanderers FZCO is the data controller responsible for the personal information described in this policy.

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, nationality, country of residence and date of birth.
• Booking information, selected trips, travel dates, participant details and special requests.
• Passport, identification, visa or permit information when necessary for a trip.
• Emergency-contact information.
• Dietary requirements, allergies, accessibility needs or relevant health information that you voluntarily provide for your safety.
• Payment status, billing information, transaction references and refund information. Complete payment-card details are generally processed directly by our payment providers.
• Messages and communications exchanged through email, telephone, website forms, WhatsApp, social media or customer-support channels.
• Marketing preferences and records of your consent or opt-out requests.
• Photographs or videos captured during experiences, where permitted and subject to applicable consent or participant notices.
• Technical information such as your IP address, browser, device, pages visited, referring source, approximate location and interactions with our website and advertisements.

We may collect information:



• Directly from you when you contact us, complete a form or make a booking.
• From another person making a booking on your behalf.
• From schools, employers, travel agencies, community groups or other organizations arranging a trip.
• Through booking, payment, communication and customer-management platforms.
• Automatically through cookies, pixels, analytics tools and similar technologies.
• From advertising platforms, referral partners and publicly available sources where permitted by law.

If you provide information about another person, you must be authorized to do so and should ensure that they understand this Privacy Policy.

Depending on the circumstances, we process personal information because:

• It is necessary to fulfil a booking or contract with you.
• You have provided consent.
• It is necessary for our legitimate business interests, provided those interests do not override your rights.
• It is necessary to comply with a legal obligation.
• It is necessary to protect someone’s vital interests, including in an emergency.

Where we process health information or other sensitive information, we do so only where necessary and with appropriate consent or another lawful basis.

You may withdraw consent at any time. Withdrawal does not affect processing that lawfully occurred before the withdrawal.

We use advertising and measurement services provided by companies such as Google and Meta.

Where permitted by law, we may securely share identifiers such as your email address, telephone number, name or address with advertising providers. These identifiers may be hashed before transmission and used for services such as Google Customer Match or Meta Custom Audiences.

This may help us:

• Show relevant advertisements to existing customers.
• Re-engage people who previously interacted with Arabian Wanderers.
• Measure advertising performance.
• Optimize advertising campaigns.
• Reach potential customers who may be interested in our services.

Advertising providers match the information against their own user records and process it in accordance with their respective terms and privacy policies. We do not sell customer contact information.

You can ask us not to use your information for customer-list advertising by emailing info@arabianwanderers.com with the subject line “Advertising Opt-Out”.

Our website and service providers may use cookies, pixels, tags and similar technologies for:

• Essential website functionality.
• Security and fraud prevention.
• Remembering preferences.
• Website analytics and performance measurement.
• Advertising measurement and personalization.

Our providers may include Duda, Google Analytics, Google Ads and Meta.

Where required by law, non-essential analytics and advertising technologies will be used only after you give consent through our cookie-consent banner. You may change or withdraw your cookie choices through the consent settings made available on our website.

Disabling certain cookies may affect website functionality.

We may share relevant information with:

• Hotels, transport providers, airlines, local operators, guides, activity providers and other travel suppliers.
• Bókun and other booking-management providers.
• Stripe and other payment processors.
• Duda and other website-hosting or technology providers.
• Google, Meta and other analytics or advertising providers.
• Respond.io, WhatsApp and other communication providers.
• Accounting, CRM, automation, email and cloud-storage providers.
• Schools, employers, travel agencies or group organizers connected with your booking.
• Insurance providers, professional advisers and auditors.
• Government departments, immigration authorities, regulators, law-enforcement bodies or courts where required.
• A buyer, investor or successor in connection with a legitimate business transaction.

We share only the information reasonably necessary for the relevant purpose and require service providers to handle information appropriately.

Arabian Wanderers operates international trips and uses service providers located in different countries. Your information may therefore be transferred to and processed outside your country of residence.



Where required, we use contractual, organizational or other appropriate safeguards for international transfers. Travel information may also need to be shared with providers or authorities in the destination country to fulfil your booking.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy and to satisfy legal, tax, accounting, insurance and regulatory requirements.



Retention periods vary depending on the information involved. Booking and financial records may normally be retained for up to seven years, or longer where required by law or an ongoing dispute. Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required.

Our services may include school or family trips involving participants under 18.

We process children’s information only where necessary to organize and safely deliver the relevant service and with appropriate authorization from a parent, guardian, school or contracting organization. We do not knowingly use children’s contact information for personalized advertising.

Parents, guardians and schools may contact us regarding a child’s information using the details below.

You can unsubscribe from marketing emails using the unsubscribe link included in the message.



For WhatsApp, SMS or other direct messages, you can reply “STOP” or ask our team to remove you from promotional communications. You may still receive essential messages relating to an active booking.

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.



However, no internet transmission or storage system can be guaranteed to be completely secure.

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Arabian Wanderers is not responsible for those practices.

We may update this Privacy Policy to reflect changes to our services, technology, providers or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

For privacy questions, requests or complaints, contact:

Arabian Wanderers FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis, Dubai
United Arab Emirates

Email: info@arabianwanderers.com
Website: https://www.arabianwanderers.com